Job Description

We are seeking a Visual Merchandising Project Specialist to support store openings, remodels, and merchandising initiatives across a large retail organization. This role serves as the key liaison between store operations, construction teams, vendors, and leadership to ensure visual merchandising and signage programs are executed accurately and on schedule.

This is an ideal opportunity for someone who combines retail operations knowledge, project management skills, and strong customer service abilities . The successful candidate will be comfortable working independently, traveling to store locations, resolving issues in real time, and interacting confidently with stakeholders at all levels of the organization, including senior leadership.

What You'll Do

• Manage visual merchandising projects associated with new store openings, remodels, and retail refresh initiatives.
• Partner with construction, store operations, merchandising, and vendor teams throughout the project lifecycle.
• Attend project kickoff meetings and serve as a primary point of contact for visual merchandising-related activities.
• Review store layouts, planograms, signage packages, and merchandising plans to ensure execution aligns with approved standards.
• Conduct on-site store visits before, during, and after installations to verify project progress and identify any issues.
• Coordinate signage needs, place orders, track deliveries, and follow up on missing or incorrect materials.
• Work closely with external vendors and internal partners to troubleshoot challenges and drive projects to completion.
• Monitor project timelines and proactively communicate updates, risks, and resolutions to stakeholders.
• Ensure store environments are customer-ready and consistent with company merchandising standards.
• Build strong working relationships with store leaders, market directors, project managers, and executive-level stakeholders.
• Maintain accurate project documentation and reporting while managing multiple active projects simultaneously.

Qualifications

Required Experience

• 3+ years of experience in retail operations, visual merchandising, store resets, project coordination, construction support, or a related field.
• Experience reading and working with planograms, store layouts, merchandising sets, or signage programs.
• Strong customer service background with the ability to build relationships across all levels of an organization.
• Experience coordinating multiple projects and managing competing priorities.
• Ability to work independently with minimal supervision and make sound decisions in a fast-paced environment.

Preferred Experience

• Retail remodel, store opening, or store reset experience.
• Visual merchandising or signage project experience.
• Experience collaborating with construction teams, vendors, and field operations.
• Familiarity with project management tools and Microsoft Office applications.

Key Skills

• Strong project management and organizational abilities.
• Excellent communication and stakeholder management skills.
• Ability to confidently interact with senior leaders and executives.
• Detail-oriented with strong follow-through and problem-solving capabilities.
• Customer-focused mindset with a proactive approach to issue resolution.
• Ability to remain calm, professional, and adaptable in changing environments.
• Self-motivated and comfortable managing workload and travel schedules independently.

Travel Requirements

• Approximately 30-35% travel , including occasional overnight trips.
• Frequent travel to store locations to support remodels, new store openings, and merchandising projects.
• Most travel is regional and may involve driving to locations within a few hours of the home office, with occasional air travel as needed.
• Travel expenses are reimbursed.
• When not traveling, the position will work from the corporate office.

What Success Looks Like

The ideal candidate is someone who understands how retail stores operate, is comfortable working on the sales floor, can read and execute merchandising plans, and has the confidence to communicate effectively with everyone from store associates to executive leadership. This person thrives in a collaborative team environment while remaining capable of independently managing projects, solving problems, and ensuring every store opening or remodel is completed successfully.

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