It is the responsibility of the Revenue Manager to aid the Director of Hotel Operations in overseeing the business process designed to optimize the financial performance of our operation through all market conditions. The key components of this process include tracking, forecasting, pricing, inventory management, distribution, and internal communication. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
Responsibilities include assisting the management of pricing and optimization strategies and oversight of all distribution channels to ensure the maximum yield of hotel room revenue. Building and maintaining revenue reports, holiday report, FODR, and additional reports to ensure the maximum yield of hotel room revenue. Oversee production of Nor1, a program that will implement revenue maximization practices such as advance upgrade, front desk up sell, and other key programs to lift ADR on booked reservations and continue to manage this program on a day to day basis. Monitor room inventory daily and sets restrictions accordingly (minimum/maximum length of stay, closed to arrival, limited inventory) in order to maximize occupancy and ultimately room revenue. Keep current and aware of all room rates, packages, specials, and other hotel/casino information that customers may inquire about; ensuring the accuracy of information and responsible for communicating this information to all employees in the reservations department. Work with the reservation call center to ensure sales and pricing strategies are effective based on conversion ratios and consumer monitoring. Work with Casino in planning for special promotions and events to ensure room blocks are correct. Monitor and track promos yielding rate when and where possible. Be able to prepare weekly pace report by compiling all prevalent data from multiple reports into approved format. Keep log of all trends, events, citywide and in-house conventions, etc. that affect hotel occupancy. Update and analyze calendars daily for yield possibility. Monitor OTA allotments adding and removing where necessary. Run and analyze competitor pricing report to check parity across all channels as well as use for a yielding tool. Prepare ad-hoc reports for Executives based on projects and needs.
Supervisory responsibilities include managing the revenue department.
Qualifications to perform this job successfully include the ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams. Excellent analytical, problem solving, administrative, multi-tasking, organization, and prioritization skills. Excellent interpersonal and communication skills (verbal and written), fluent English and articulate. Ability to work efficiently, independently and cohesively, consistently producing quality results. Computer literate in Microsoft Windows applications required. Minimum age requirement is 21. Education and/or experience: Bachelor's or related degree preferred, 5 years experience. Basic math skills. Language skills: Must be able to speak and understand English. Physical demands include ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time. Ability to sit for extended periods of time. Ability to express or exchange ideas verbally and perceive sound by ear. Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds. Constantly walking up to distances of 500 ft. during shift. Frequently stooping, reaching. Work environment includes work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes. While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. Work with others in close spaces. Moderate to high noise levels. Walk/stand on tile/mats/carpet/cement. Tipped position.
Benefits include multiple benefit plans to suit your needs, paid time off, 401K, opportunities for advancement, positive and respectful work environment where diversity is valued, generous employee discounts on dining, retail, amusements, and hotels, community volunteer opportunities.
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