Job Description

BDC Representative

As a BDC Representative at KCA Queens, LLC dba Audi Queens, AQ, you will play a pivotal role in driving customer engagement and sales growth by managing inbound and outbound communications with prospective and existing clients. Your primary objective will be to generate qualified leads, schedule appointments, and provide exceptional customer service that reflects the Audi brand's commitment to excellence. You will act as a liaison between customers and the dealership's sales and service departments, ensuring seamless communication and follow-up. This role requires a proactive approach to identifying customer needs and delivering tailored solutions that enhance customer satisfaction and loyalty. Ultimately, your efforts will contribute directly to the dealership's revenue goals and reputation for outstanding client relations.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in customer service or sales support, preferably in the automotive industry.
• Strong communication skills, both verbal and written.
• Proficiency with CRM software and Microsoft Office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Experience working in a dealership Business Development Center or similar role.
• Familiarity with Audi brand products and services.
• Additional training or certification in customer relationship management or sales techniques.
• Bilingual abilities to support a diverse customer base.
• Demonstrated success in meeting or exceeding lead generation and appointment setting targets.

Responsibilities:

• Conduct outbound calls to prospective customers to generate leads and schedule appointments for sales and service departments.
• Maintain accurate and up-to-date customer records in the dealership's CRM system.
• Collaborate closely with sales and service teams to ensure timely follow-up and customer satisfaction.
• Track and report on key performance metrics such as lead conversion rates and appointment setting effectiveness.
• Provide detailed product and service information to customers, addressing questions and concerns to facilitate informed decision-making.
• Support marketing initiatives by following up on campaigns and promotions to maximize customer engagement.

The required communication skills are essential for engaging customers clearly and professionally, ensuring their needs are understood and addressed promptly. Proficiency with CRM software enables efficient tracking and management of customer interactions, which is critical for follow-up and reporting. Time management and multitasking skills allow the representative to handle multiple inquiries and tasks simultaneously without compromising quality. Preferred skills such as knowledge of the Audi brand and bilingual abilities enhance the ability to connect with a broader customer base and provide tailored service. Together, these skills support the daily responsibilities of generating leads, scheduling appointments, and maintaining high customer satisfaction levels.

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